CLINIC MANAGEMENT INFORMATION SYSTEM

How can we help you ?

  • General

1. How do I know that Q-AFYA LITE Management System is the right solution for us as a clinic operations provider?

Q-AFYA LITE information Management System is the right solution for you if you do not use a current clinic management solution or if you have an HMIS Solutions that is not integrated well or web-based.
clinic Management System uses license free software and brings down the total cost of ownership of the product. Implementing Q-AFYA LITE Information Management System can improve the overall productivity of your organization and bring in quality practices followed by over 300 customers world-wide.

2. How can you identify a good Management System Solution?

  • All modules should be tightly integrated so that you do not have to do any duplicate entry of data anywhere.
  • It should reduce the workload of the staff.
  • When existing staff leave your organization and new users are recruited, they should be able to understand and operate the clinic Management System in the minimum amount of time. If within two months, they are still struggling to operate it then your current Management System is too complex to use.
  • You should be able to correct any mistakes with the right authorizations.
  • As you expand your operations you should be able to accommodate and make the necessary changes in a short time frame, if making changes takes you more than a day then the clinic Management System is not very effective.
  • You should be able to get holistic view of clinic operations as well as any minute details of clinic operations with ease.
  • If you want a direct interface between your accounting software and your current Information Management System does not provide it, then it is not a very effective Information Management System.

3. What are the benefits of using Q-AFYA LITE Management System?

  • Leakage and Missed Bills: With the integrated Q-AFYA LITE Management System solutions, you can reduce potential leakage of revenue through missed bills (either willfully or fraudulently).
  • Revenue collection: Plugging leakages in the revenue collection process by using pre-determined rates
  • Monitoring contribution: Knowing the department's & clinic operator's contribution to profitability.
  • Electronic clinic Records: With our Q-AFYA LITE Management System solutions, complete integration with EMRs is possible. We can provide you with custom clinic forms and you can store all the clinic information of your clients as part of your Q-AFYA LITE Management System.

4. How can I view a demo?

Do send us a mail at info@qet.co.ke and we will schedule an online product demonstration for you and your team at the earliest. Please refer the Contact Us section to get in touch with us.

5. What is the cost of Q-AFYA LITE Management System?

Due to high level of fragmentation of clinic Management systems and varying needs of clinic Providers across the world we do not list our prices on the website but do get in touch with us and we will be able to give you a quotation after dicussing your organizational needs at the earliest.

6. Is training provided by Q-AFYA LITE Management System?

Q-AFYA LITE Solutions is equipped with Support staff which will provide training during the implementation stage on-site. The training plan is customized based on the needs of each customer. Typically super users of the application are trained first and then the end users such as Front Desk users, Billing users, Technicians, Agents and Managers. Once the training is deemed adequate, a go-paralled or live date is planned.

7. Is there an online support facility?

There is a dedicated Central Support Team which works all days of the week and is reachable via a telephone call, Team Viewer or skype or online chat. All the complaints raised within Q-AFYA LITE Management System are reviewed and escalated to the Central Support Team which will work with you to solve the issue at the earliest.

8. Do I need to be technologically savvy to use this product?

Our product has been specifically designed keeping end users in mind. One of the unique features of our product is automatic text filling where in users need to enter the initial letters and system suggests the alternatives. In fact, you will get accustomed to the software just in a few hours of training.

9. What kind of hardware purchase would I have to make?

Prior to implementation you need to make sure Server, computers, printers, networking and Internet connection are available and operational. Our team will check to make sure the Internet is working properly. If there are missing elements we will point them to you. We will also help you in buying hardware if the situation arises.

10. How to control access to my data?

Q-AFYA LITE Management System solutions are access controlled by user name and password. For each user we assign a role and the role determines the access rights of the user. The roles are dynamically defined by the Administrator of the clinic along with details of what modules can be accessed by the person with that role. The access to the system from outside clinic network is through 128 bit encryption supported by Digital Certificates. The clinic system admin generates the digital certificates and issues them to the users that need to access the system remotely. It is also very easy to remove the users if they quit working in the clinic.

11. Can I integrate my existing accounting package with Q-AFYA LITE Management System Solutions?

Yes we do provide options for integrating many of the accounting packages with our solution, like Tally, Focus, Oracle, SAP, Microsoft Dynamics etc.

12. How are database back-ups managed to ensure clinic Continuity?

clinic Management System offers 3 options for backup and recovery.

a) Internet Backup option: In this option Insta takes the backup. The cost is low but this is only workable for small database sizes.

b) Hot Backup option: The primary backup may be taken on the secondary disk on the same server. Additional cost is the cost of the secondary disk. Q-AFYA LITE Data center can be used for disaster backup, but for larger data, a manual backup process is a must.

c) High Availability Pair: A secondary server is used to keep the backup in addition to be ing a standby that can be used when the primary fails. Additional cost is that of the server. Disaster recovery is same as for the HB option.